OLD Shipping & Returns

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We only offer refunds on items that have arrived damaged.

To complete your return, we require a receipt and also a photo of the faulty product.

  

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES AND SHIPPING

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email with your request to hello@sourcenaturals.com. Please include a scanned receipt of your shipping expense.

 

Please mail your product to:

Threshold Enterprises
310 Tyson Drive
Winchester VA 22603

 

When you receive a refund, the cost of return shipping will be added to your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.